No refunds or exchanges will be authorized for products purchased from The Jax Aesthetician. If you are dissatisfied with your product we will do everything we can to replace it with a product you love. If you are dissatisfied with your service please let Marin know immediately and we will work on a solution together.

Please note that all appointment cancellations or reschedules must be made at least 48 hours in advance to avoid cancellation fees. The easiest and most secure way to modify your appointment is through your original confirmation email by selecting “Manage Appointment,” where you will have the option to reschedule or cancel directly through our booking system.

Our booking system will send appointment confirmations and reminders through an automated email and text system three days prior, two days prior, and same day as your appointment. Responses to these automated messages do not count as a cancellation or reschedule request, as these are not monitored forms of communication and do not go directly to our team.

If you choose to text our spa phone instead, your appointment is only considered canceled once you have received a direct response from a team member confirming the cancellation during business hours.

Please keep in mind that weekends and after-hours messages do not count toward the 48-hour notice window. For example, messages sent Friday evening regarding a Monday appointment may not be seen until Monday and would not qualify as proper notice. We are open 9am-7pm Monday through Friday.

Appointments canceled or rescheduled within the 48-hour window will be subject to our cancellation policy, including a fee of 50% of the scheduled service total.